Man with Van Woodford Green Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Woodford Green provides removal and related services within the United Kingdom. By making a booking, using our services, or allowing our staff to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests and pays for the services.
Services means any removal, man and van, transport, loading, unloading, packing, unpacking, delivery, collection, or related services provided by us.
Goods means all items handled, moved, transported, stored or otherwise dealt with by us on your behalf.
Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions.
We, us, our means the operator of Man with Van Woodford Green providing the services.
2. Scope of Services
We provide man and van and small to medium removal services for domestic and business customers. This may include local and regional moves, collection and delivery of items, and light commercial removals, subject to availability and suitability of vehicles and staff.
We reserve the right to refuse work which in our reasonable opinion is unsafe, unlawful, excessively heavy, or unsuitable for the size of vehicle or number of staff available.
3. Booking Process
All bookings are subject to availability and are only confirmed when we have accepted your request for services and you have accepted our quotation or agreed rate. Verbal, online or written bookings are equally binding once accepted by us.
When requesting a quotation or making a booking, you must provide accurate and complete information, including but not limited to:
Full collection and delivery addresses.
Access details at each address, including floor level, lifts, parking restrictions, distance to entrance, and any obstacles such as narrow staircases.
An accurate list or reasonable description of the Goods, including approximate volume, size, and any particularly heavy or delicate items.
Any special handling requirements, disassembly or reassembly needs, or time restrictions on the day.
Any items that may be classed as hazardous, restricted, or subject to special regulations.
Our quotation and any time estimate are based on the information you provide. If that information is incomplete or inaccurate, we may adjust the price, amend the service, or in some cases withdraw from the job. Any additional time or resources required due to incorrect information may be chargeable.
4. Quotations and Pricing
Quotations may be provided as an hourly rate, a fixed price, or a minimum charge plus additional time. The type of quotation will be made clear to you at the time of booking.
Unless stated otherwise, quotations do not include:
Parking fees, congestion or clean air zone charges, road tolls, or fines arising from circumstances beyond our control.
Additional packing materials beyond those agreed.
Waiting time caused by delays not due to our fault.
Disassembly or reassembly of items unless specifically agreed.
Removal of doors, windows or fixtures necessary to move large items.
If your move is charged by the hour, your time starts when our staff arrive at the first address and ends when the last item is unloaded at the final destination, including reasonable travel time between addresses and any necessary breaks as required by law.
5. Payments
Unless otherwise agreed in advance, payment is due on completion of the job on the same day. For larger moves or commercial work, we may require a deposit or full prepayment.
We may accept different forms of payment, which will be clarified at the time of booking. It is your responsibility to ensure that payment can be made promptly when due.
Where a deposit is required to secure a booking, your booking is not confirmed until the deposit has been paid. Deposits are generally non-refundable, save as set out in the cancellation section below.
If payment is not made when due, we reserve the right to:
Charge interest on overdue amounts at a reasonable rate from the due date until payment is made.
Withhold delivery or retain Goods in our possession until payment is received in full.
Cancel or suspend further services for you.
6. Cancellations and Amendments
You may cancel or amend your booking by giving us notice. The following charges may apply based on the time remaining before the agreed start time:
More than 72 hours notice: no cancellation fee for standard bookings, although any non-recoverable third-party costs may remain payable.
Between 24 and 72 hours notice: up to 50 percent of the quoted price may be charged or the deposit may be retained.
Less than 24 hours notice or failure to be present when we arrive: up to 100 percent of the quoted price may be charged.
For hourly bookings, a minimum call-out charge may apply if the booking is cancelled at short notice once our staff are en route.
If you need to change your date, time, or addresses, we will make reasonable efforts to accommodate this, but changes are subject to availability and may result in a revised quotation. If we cannot accommodate the new arrangements, this may be treated as a cancellation by you.
We may cancel or postpone a booking in the event of circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, accidents, road closures, or safety concerns. In such cases, our liability will be limited to refunding any deposit or prepayment received for the affected booking, and we will not be responsible for indirect losses arising from the cancellation.
7. Your Responsibilities
You are responsible for:
Ensuring suitable parking and access at all addresses and obtaining any necessary permits or permissions.
Ensuring that Goods are properly packed, labelled, and ready to move unless you have agreed a packing service with us.
Disconnecting, defrosting, and preparing appliances before the move.
Removing fixtures, fittings or doors where required to move large items, unless we have agreed to do this.
Supervising loading and unloading where necessary and checking that nothing is left behind.
Ensuring that any fragile or high-value items are clearly identified to our staff.
You must not request us to carry or handle any prohibited items, including but not limited to: explosives, flammable liquids or gases, illegal goods, live animals or plants (unless agreed), perishable food items, or any item that could endanger our staff, vehicle, or other customers Goods.
8. Excluded and Restricted Items
We do not accept liability for the following, unless we have expressly agreed in writing to handle them and you have provided full written details in advance:
Jewellery, watches, precious metals, stones, or similar valuables.
Money, credit cards, important documents, deeds, or securities.
Collections of unusual value such as fine art, antiques, or specialist equipment.
Any Goods that are inherently fragile, poorly packed, or already damaged.
Highly perishable or temperature-sensitive items.
If such items are included in the Goods without our knowledge, they will be entirely at your own risk.
9. Liability and Limitations
We will take reasonable care in handling and transporting your Goods. Our liability for loss of or damage to Goods resulting from our negligence will be limited as set out below.
Our maximum liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable, pre-estimated value per item and per job, subject to a fair overall limit. You are strongly advised to obtain your own insurance to cover the full replacement value of your Goods.
We will not be liable for:
Loss or damage arising from your failure to properly pack, protect or label Goods.
Loss or damage to dismantled or self-assembled furniture that is not designed to be moved in its assembled state or has been dismantled or reassembled by you or a third party.
Damage to items or property where moving them requires forcing them through tight spaces, narrow staircases, or doorways, or removal of doors or windows, and you have been advised of the risk.
Damage to the internal or external structure of property, including walls, ceilings, floors, doors, fixtures, driveways, and gardens, unless directly caused by our clear negligence.
Any indirect or consequential loss, including loss of profits, loss of enjoyment, or loss due to delays or missed appointments.
Any loss or damage caused by circumstances beyond our reasonable control, including acts of nature, severe weather, strikes, congestion, or third-party actions.
You must notify us in writing of any visible loss or damage as soon as reasonably possible and in any event within a short and reasonable period after completion of the service. We may inspect the alleged damage before any repair or disposal is undertaken.
10. Delays and Waiting Time
We will make reasonable efforts to arrive at the agreed time, but arrival times are estimates only and may vary due to traffic, weather, or other factors beyond our control.
If we are delayed, we will keep you informed as far as reasonably practicable. We will not be liable for losses arising from delays unless caused by our gross negligence.
If our staff are required to wait due to delays caused by you, your agents, or third parties (for example, waiting for keys, access, or payment), waiting time may be chargeable at our standard hourly rate.
11. Waste and Disposal Regulations
We operate in accordance with relevant waste and environmental regulations in the United Kingdom. We are only permitted to remove and dispose of waste where this has been agreed as part of the service and where the waste is lawful, non-hazardous, and acceptable at licensed facilities.
You must not request us to dispose of hazardous, toxic, clinical, or controlled waste, including chemicals, oils, asbestos, gas bottles, or electrical items that are subject to special disposal rules, unless we have specifically agreed and are properly authorised to do so.
Where we agree to remove unwanted items, we will decide whether they are to be reused, recycled, or disposed of. Any disposal charges, tipping fees, or additional time spent dealing with waste may be charged to you.
If you provide us with waste or items for disposal that breach regulations or are misdescribed, you will be responsible for any fines, costs, or penalties arising from such breach.
12. Insurance
We may carry basic cover suitable for small removal services. However, this may not cover the full value of your Goods, special items, or consequential losses. You are strongly advised to arrange your own comprehensive insurance for the move and to ensure that any such policy is in place before the service date.
Provision of our services does not imply that we act as your insurer or that we accept full responsibility for the value of your Goods.
13. Complaints
If you are dissatisfied with any aspect of our service, you should raise the issue with our staff as soon as possible on the day so that we have an opportunity to rectify the problem where practicable.
If the issue is not resolved, you should submit a written complaint within a reasonable time, giving full details of the booking, the Goods involved, and the nature of your complaint. We will review your complaint and respond within a reasonable period. Cooperation and provision of evidence such as photographs may be required to assess any claim.
14. Data Protection
We may collect and process personal information about you in order to provide our services, manage bookings, handle payments, and deal with enquiries and complaints. We will only use your personal information for legitimate business purposes and will take reasonable steps to keep it secure.
We will not sell your personal information to third parties. We may share information with trusted partners or service providers where necessary to complete your booking or comply with legal obligations.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and us in relation to the services and supersede any prior communications or representations.
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract. You are advised to review this page periodically to stay informed of any changes.
